Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

We ask that you arrive 10 minutes early for your appointment so that we may spend the full appoinmtent time with you and your pet. If you arrive late for your appointment, we may need to either ask you to reschedule or if possible we will try to work you in between other appointments. We do not want to try to squeeze your pet's exam into a smaller period of time, nor do we feel it is fair to delay seeing the person scheduled after your scheduled appointment time.

For your convenience, drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, cash and personal checks. We also offer Care Credit which, if approved, allows you to spread payments out - often interest free.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
 All cats must be presented in an appropriate cat carrier or on a leash.

Prescription Drug Dispensing Policy

Federal law permits the dispensing or prescribing of prescription medications only when the veterinarian has examined or verified the condition of the patient.  We appreciate your understanding.